Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.
ABOUT THE ROLE
The Sr. Manager of Compliance and System Administration will ensure that the Medical Affairs team adheres to all regulatory requirements and internal policies. This role involves managing compliance programs, conducting audits, leading trainings, ensuring industry leading quality assessments and maintaining systems that support the team's operations. The Sr. Manager of Compliance and System Administration will bring a strong background in compliance, credentialing standards, and system administration within the healthcare industry.
WHAT YOU'LL DO
- Develop, implement, and maintain compliance programs and quality standards to ensure adherence to regulatory requirements and internal policies.
- Conduct regular audits and assessments to identify potential compliance risks, areas for improvement, and system utilization.
- Manage and maintain systems that support the Medical Affairs team's operations, including databases, software applications, and other technology tools.
- Collaborate with cross-functional teams to ensure compliance with all relevant regulations and standards.
- Provide training and support to team members on compliance-related topics and system usage.
- Monitor changes in regulations and industry standards, and update compliance programs and systems accordingly.
- Prepare and submit compliance reports to management, clients, and regulatory bodies as required.
- Assist in the development and implementation of policies and procedures to enhance compliance and operational efficiency.
- Manage vendor relationships to drive accountability toward system improvements and delivery on contractual obligations
- Actively participate and support other projects with Array and Medical Affairs
- Oversee and manage the people-related aspects of the department, including fostering employee and team development, driving performance and development initiatives, building and sharing best practices, providing coaching and feedback to support growth, ensuring team retention, and cultivating a positive and collaborative team culture.
- Performs other duties as needed
WHAT WE'RE LOOKING FOR
- Bachelor's degree in a related field (e.g., Healthcare Administration, Information Technology, Business Administration).
- Minimum of 5 years of experience in nation-wide compliance and system administration within the healthcare or industry.
- Minimum of 5 years in leadership roles with direct reports.
- CPCS and/or CPMSM certification
- Thorough understanding of internal credentialing, payor and provider enrollment, state licensing, and facility privileging.
- Strong knowledge of regulatory requirements and industry standards related to NCQA and Joint Commission.
- Proficiency in using and managing databases, software applications, and other technology tools.
- Excellent analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
- Detail-oriented and able to manage multiple tasks and priorities simultaneously.
- Proven experience in team member development and training.
- Demonstrated success in payor and facility audits.
- Lean Six Sigma or advanced degree or certification in compliance, project management, or a related field.
- Experience with multiple credentialing software and tools used in the healthcare industry.
- Constantly operate at a computer and other related peripherals such as a keyboard, mouse, headset, etc.
- Must remain in a stationary position most of the time working.
- Frequent communication via remote meeting software, softphones, or cell phones.
- Predominantly working in the employees’ home, indoor, office setup.
POSITION LOGISTICS
- Travel as needed for leadership and team meetings, less than 5% of time
- Reports to Sr. Director of Medical Affairs
COMPENSATION AND BENEFITS
- The pay range for this role is $110,000 - $117,500 annual. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.
- Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions
- 20 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays