Organization Overview

We are Array Behavioral Care, an organization that envisions a world where loved ones never struggle to access behavioral health services that support their wellness. We are dedicated to making this vision a reality by focusing on our mission to transform access to quality behavioral care via hiring and retaining quality clinicians and innovative applications of technology.

Array Behavioral Care serves hundreds of organizations and individuals in various settings across the continuum of care with its on-demand, scheduled services, and direct-to-consumer divisions. As an industry thought leader, Array Behavioral Care has helped shape the field, define the standard of care and advocate for improved telepsychiatry-friendly regulations.

Position Summary

The Care Navigator is largely responsible for assisting consumers with technical support and navigation through the registration and provider selection process.

Position Responsibilities

• Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency
• Assist consumers with navigating the website, registering for services and processing payment information
• Collect clinical information and screen consumers for appropriateness for Inpathy services
• Check consumer insurance benefits and explain financial responsibility to consumer
• Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care
• Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach
• Other duties as assigned

Position Requirements

• Bilingual (English/Spanish) required
• Minimum (2) two years healthcare customer service experience
• Bachelor’s degree preferred
• Spanish speaking proficiency a plus
• One to two years of direct mental healthcare experience
• Knowledge of healthcare industry and services
• Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
• Knowledgeable about the availability of resources and process to access needed healthcare resources
• Ability to work successfully with a remote team

Position Logistics

• At present, this department's operating hours are: Sat/Sun 9a - 5:30p ET and Mon-Fri 7a - 8p ET. Candidate must be available for any shift in this range.
• 100% remote position
• Reports to the Senior Mgr, Care Navigation
• Full-time employment
• FLSA Status: non-exempt, hourly
• The pay range for this role is $22 to $22 per hour. This information reflects the anticipated salary for this position using current national data. The final offer will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.

EOE M/V/F/D